by UtterOtter

Cant add phone number to my ee

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I recently purchased a new phone and took the SIM from my tablet and put it in my phone. I downloaded the my EE app to check my data. My phone number wasn't on this account so I pressed and a new phone number. I was then taken to a page that told me to enter my phone number. I did this and it promted me to enter a pin. I entered the pin and it just keeps asking for pin and I keep receiving them. I have tried this SIM in three different phones now and it still does it. Any suggestions?
by Grand Master
Grand Master

Re: Cant add phone number to my ee

@UtterOtter  The number on that SIM card is not a phone number but a mobile broadband number. ( MBB for short)   

EE Community Support Team

Re: Cant add phone number to my ee

Hi @UtterOtter


Welcome to the community. 🙂


I recommend speaking to our customer service team. They should be able to complete the setup from our end for you.


Let us know what happens.



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