by jb0780
Explorer

Cannot log into MyEE app or website

Hello,

 

Whenever I attempt to log into the My EE Android app on my phone or the My EE section of the EE website via browser on ANY device at all I always receive an error message, usually something along the lines of "Sorry, we were unable to complete your request right now. Please try again later." or "Sorry, we're having a little difficulty right now. Try closing the app and coming back a bit later"

 

I have tried resetting the password on my account, reinstalling the app then re-input the login details, cleared cookies/browsing data etc, and tried different browsers including Chrome/IE11/Edge.

 

This has been going on for quite some time, so long in fact that I can't actually remember the last time it worked successfully.  Please can this problem be investigated?

 

Thanks.

3 REPLIES 3
by
EE Community Support Team

Re: Cannot log into MyEE app or website

Hi @jb0780,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems logging in to My EE.

 

Please get in touch with Customer Care so we can reset your account.

 

Thanks

 

James

by jb0780
Explorer

Re: Cannot log into MyEE app or website

Thanks @James_B  I have contacted customer services via the support chat, the agent was very helpful and the problem has now been resolved.

by
EE Community Support Team

Re: Cannot log into MyEE app or website

That's great news @jb0780 🙂

 

Thanks for letting us know.

 

James​​​​​​​

Let's get started

Join the EE Community to ask, answer, learn and share.