22-01-2019 12:56 PM
I have a monthly plan that the contract has expired on sometime ago, and I am attempting to upgrade the plan to one of the offers that I'd seen on the webpage. But, if I attempt to login to through "My Shop" it gives me the following error:
"Your account’s cancelled
To get our best prices, you need to be an EE customer.
I can login no problem to "My EE" and see all my account information, and it's all in good standing (i.e. "payment recieved, thank you" for my January bill). But when I either to login to "My Shop" directly, or go through the upgrade options in "My EE" the above error comes up.
Any ideas please?
22-01-2019 01:27 PM
@z06monkey That’s a strange one. Give customer services a call about this you can could even upgrade through them.
22-01-2019 03:14 PM - edited 22-01-2019 03:15 PM
22-01-2019 03:25 PM
I have tried to login to "My Shop" a few times over the last week and always with the same error. I thought it may have been a technical error, but since no-one else on the forums is having this problem then it must just be me.
I haven't tried logging in to "Shop" for a couple of years (since I bought my current contract).
As I say, I can login to "My EE" no problem, and it shows all my current contract details, usage, personal details etc. It's just when I try to either follow the "upgrade" route or go directly into the "My Shop" route that it gives me the error. The same happens if I don't login and click on "Shop" and then login there.
My current contract is a "12M SIM Max Plan 12GB" that I took out in 05 Jan 2017, and the contract expired 05 Jan 2018.
22-01-2019 03:39 PM