by chia
Visitor

Can't login to EE app on my new phone, as my phone number is "registered" before

Please does anyone know how to solve this problem?

 

I had bought a new phone, and I am trying to login my EE app on the new device. After I keyed in my password, pin, activate Face ID, the app asked me to key in my phone number. When I key in my phone number, it stated "this number is being registered before", and I could not proceed through this part, thus couldn't log into my account. 

 

Any solution for this?

1 REPLY 1
by
EE Community Support Team

Re: Can't login to EE app on my new phone, as my phone number is "registere

Hi @chia 

 

Welcome to the community. 🙂

 

Our Mobile Care team will be able to reset the system so that you can register for your My EE account.

 

Chris​​​​​​​

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