by ksg
Explorer

Can't log into EE account on website or app

Hi,

 

Could you give me the phone number of your technical support team for user accounts and the website?

 

I've been a registered user for some time, but am now unable to log in to my account online. I just end up stuck in a loop on the log-in page, with no explanation of why. I've tried with multiple browsers and changing my password to no effect. I've also tried to log in with the app on my phone and have the same issue. 

 

 

Thanks

Katrina

8 REPLIES 8
by Ace Contributor
Ace Contributor

Re: Can't log into EE account on website or app

Hello @ksg please see this link for EE customer service contact details:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by
EE Community Support Team

Re: Can't log into EE account on website or app

Hi @ksg

 

Thanks for joining community 🙂

 

I'm keen to check in with you to see if you got everything sorted out?

 

Richard

 

🙂

by ksg
Explorer

Re: Can't log into EE account on website or app

yes thanks

by
EE Community Support Team

Re: Can't log into EE account on website or app

Brilliant @ksg

 

Thanks for sharing the good news.

 

If ever you need us in community again, just stop by and see us.

 

Enjoy the rest of the weekend.

 

Richard

 

🙂

by Col_tal
Explorer

Re: Can't log into EE account on website or app

@ksg Was this a simple fix? I’m having the exact same issue which has been going on for a few weeks now. I either get a “too many https reroute requests” or “cannot download open in different app” depending on which browser and platform I use, which sounds similar to your issue? 

by
EE Community Support Team

Re: Can't log into EE account on website or app

Good morning @Col_tal

 

Thanks for coming to community 🙂

 

Have you tried clearing your cache and deleting your cookies?

 

Have you deleting the app and re-installing?

 

If you are still having difficulty, then please contact us and the team can try to help.

 

Cheers

 

Richard

 

🙂

 

 

 

 

by Col_tal
Explorer

Re: Can't log into EE account on website or app

@Richard_C Thanks for the advice after more searching it seems that due to the decommissioning of the orange, broadband memebers area and the linking to mobile accounts as a customer who was both mobile and broadband/tv accounts and then went to just broadband/tv things were getting confused. I thought I’d registered my home broadband a few days ago but obviously this hadn’t worked. Now complete I have access. 

Other customers with this problem - it’s not obvious how to find the register home broadband (without mobile contract) page but it is out there. You’ll need either your home phone number or account number (sent by email when you have a bill waiting) 

by
EE Community Support Team

Re: Can't log into EE account on website or app

Thanks for sharing that, @Col_tal.

 

I'm glad you're able to get access now.

 

Chris 🙂

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