Can't log in to my ee app

Supermansson · ‎24-04-2019

Hi, I can't seem to log in to the app or the website, just the community. It's been going on for a couple of months now and I can't even look at my usage data.

Supermansson · ‎07-04-2019

Yes, I get an error message saying somethings gone wrong, everytime I try
to log into my EE.

XRaySpeX · ‎24-04-2019

@Supermansson : What happens when you try online on the website? Any error msg?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎24-04-2019

Hi @Supermansson.

Welcome to the community!

Are you able to attempt a password reset and see if this resolves the problem?

Thanks,

Katie 🙂

Griswaldo8 · ‎24-04-2019

I can’t either

Katie_B · ‎25-04-2019

Hi there @Griswaldo8.

Welcome to the community.

Are you getting an error message?

Speak soon,

Katie 🙂

chistery · ‎25-04-2019

Try an incognito window or clearing all ee.co.uk cookies. It worked for me.

Supermansson · ‎25-04-2019

Yes, I am getting an error message.

A4.24.O-6e94d

Supermansson · ‎25-04-2019

Nope, I've done both and still can't log in.

Christopher_G · ‎26-04-2019

Thanks for the update, @Supermansson.

I recommend speaking to our Tech Gurus so that they can investigate this for you.

Let us know what happens.

Chris

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Can't log in to my ee app