by Bianca64 Investigator
Investigator

Can not view my bill or anything regarding my mobile account.

Gd afternoon

 

For the last two years I haven't been able to view my bill, I can log in and view my broadband account with out any problems but when I want to view my mobile account It says, we are unable to complete your request right now. Please try later as shown in the screen shot below. Yes to deleting cookies & yes to opening up in different browsers. To trying at work computer and on the EE website and the EE app. I have no luck and I need to view a break down of my bill.

 

 

 

 

Screenshot_20200111_083059_com.android.chrome.jpg

 

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can not view my bill or anything regarding my mobile account.

@Bianca64   Call customer services and ask them to reset your online account.  

when EE do account updates sometimes when the accounts go back online they need to be reset for you to gain access. 

View solution in original post

5 REPLIES 5
by Grand Master
Grand Master
Solution

Re: Can not view my bill or anything regarding my mobile account.

@Bianca64   Call customer services and ask them to reset your online account.  

when EE do account updates sometimes when the accounts go back online they need to be reset for you to gain access. 

View solution in original post

by Johndoc131
Explorer

Re: Can not view my bill or anything regarding my mobile account.

I have been the exact same Bianca for the last couple of years, very frustrating but I see someone has suggested a fix 👍

by Johndoc131
Explorer

Re: Can not view my bill or anything regarding my mobile account.

Thanks for that Chris, I will give that a try 👍

by Bianca64 Investigator
Investigator

Re: Can not view my bill or anything regarding my mobile account.

Thanks Chris!! its all sorted now 😀

by Bianca64 Investigator
Investigator

Re: Can not view my bill or anything regarding my mobile account.

Yeah it worked.😀

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