by Candy1
New Member

Can not access my EE app or account information online


I’ve been trying to log in to the my EE app for over a week, to upgrade my phone and package. I’ve realised the deal I’m getting is pretty poor when looking online and there are much better ones to be had. 

Every time I log in there is a log in fault on the app, so I try on the website instead. 

When I try on the website I can log in but the moment I try and access my account I also get another failure. 

Ive tried changing passwords, deleting the app ect and it’s nothing to do with these. 

I cant go into a store for my upgrade and I’ve nearly used all my data for the month and would really like to upgrade and log in ASAP. 


EE Community Support Team

Re: Can not access my EE app or account information online

Hi @Candy1,


Welcome to the EE Community.


I'm sorry to hear you are having problems logging in to My EE.


Please get in touch with our Mobile Care Team and they'll be happy to help you upgrade and get your account access sorted.


Thanks Smiley Happy



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