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by Robert101
New Member

Based now in US need to make payment, cant call, or access UK phone or account?

Help much appreciated.

 

I am based in the US now, with a US phone on a different carrier. I have an old contract with EE on a UK phone which I have no access to now. I am now getting letters that my bill is due. I go to log on to make payment with my American card, and cannot sign in because I need the UK phone to be able to do that. I try to call EE, but cannot call UK phone number with my US phone. No email available to ask for help. So just stuck unable to pay the bill? Any help would be great! 

1 SOLUTION

Accepted Solutions
by Legend
Legend
Solution

Re: Based now in US need to make payment, cant call, or access UK phone or acco

Hi @Robert101

 

Can you not pay via your online banking? You can also ask your US carrier to activate international calling. 

 

Ways to pay your bill can be found here

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
1 REPLY
by Legend
Legend
Solution

Re: Based now in US need to make payment, cant call, or access UK phone or acco

Hi @Robert101

 

Can you not pay via your online banking? You can also ask your US carrier to activate international calling. 

 

Ways to pay your bill can be found here

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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