by johan1111
Visitor

Association error

Hello,

 

I ve had my pay as you go plan transformed to a pay monthly plan last month with success but since that time, I can' t connect to my profile anymore. 

When I am trying to connect either on my smartphone with the app or online with my computer I am getting an association error. I know that my plan is working as It was properly updated when I checked the balance by texting the 150 but I really would like to be able to use the app again to control my data allowance.

Is there a known issue about it?

 

Best wishes

 

Johan

1 REPLY 1
by
EE Community Support Team

Re: Association error

Hi there @johan1111

 

Thanks for coming to the community.

 

If you give us a call on 150, our Mobile Care team will be able to get your My EE account reset.

 

Leanne 🙂

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