02-03-2019 10:33 AM
I’ve been toying with the idea of upgrading my existing Apple Watch S3 line to the S4, so I called in and was told my S3 is worth £150 and that could be used to offset fees etc.
I took my watch into store to have it looked over and they confirmed (and left a note on my account to the effect of) it met the required standards, HOWEVER the computers in store indicated it’s only worth £80.
I’ve just checked this online and lo and behold it says the S3 38mm Aluminium is valued at £80! Yet the S2 38mm Aluminium appears to be valued at £150! That can’t be right.
Are these values accurate? Am I being offered a better value over the phone as part of the upgrade process?
02-03-2019 10:55 AM
@leaffyleif It’s not accurate at all. I assume yours is the cellular version? The s2 is not even cellular.
02-03-2019 02:03 PM
Yes, my device and plan are both through EE. The gentleman I spoke to (George, never got a second name) in upgrades quoted me £150 if the device was in good condition or £80 if not. The store I went to, Peterborough, quoted me £80 which matches the EE Recycle quote.
It’s very strange that EE Recycle is showing the Series 2 as having a higher trade-in value!
I’ll have to call the upgrades department again on Monday to reconfirm the numbers, as I would like to proceed but very unclear what the cost shall be.
02-03-2019 02:36 PM
Thanks for coming back to me @leaffyleif.
Please let us know the outcome once you have spoken with the upgrades team.
02-03-2019 07:40 PM
I’ve just tried starting this process online, but can’t seem to. When clicking through to start the upgrade process I’m sent to this url -
- which gives a “can’t find that page” error.
04-03-2019 03:33 PM - edited 04-03-2019 03:34 PM
Thanks for your message, @Katie_B.
I got a call half hour ago (I’m at work, though this is fine), I was put on hold twice (also fine) and after 12 minutes bounced to another department. Questions were asked about what device I already had, which I would expect is information they should have in front of them. I terminated the call after being bounced.
It’s frustrating enough getting three different lots of information, having been bounced from a phone call to a physical store (again, not a major problem on it’s own).
I’m overall disappointed in how difficult it seems to be to answer what ostensibly is a pretty straightforward question. My inclination is to terminate my contracts and move to a new provider, as I don’t have time in my day to be chucked between departments. I’d sooner have the headache of getting everything set up and running smoothly than my day interrupted by folk who don’t appear to have everything available to them.
04-03-2019 05:39 PM
Do you know what department you were transferred to?
Do you need to speak with our Mobile Care team again?
04-03-2019 05:52 PM
From Katie’s message I understand I started at the outbound team and was bounced to the upgrades team (who had previously sent me to a physical location who kept me for a good half hour before telling me to call again).
Not sure how much value there will be in Mobile Care team calling again (was that who I spoke to?)
For a communications company, I’m not seeing a huge volume of communication and I really can’t say it’s endearing. I’m going to take a look at the marketplace when I get home from work and sadly I think I just want to change provider.
It’s not the first issue I’ve had with EE (a serious data problem in Berlin despite having removed the Android components required to use data full stop) and the communication was terrible then, too.
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