by -Alexander-

Application stuck at 'Logging in' screen.

Stuck at 'Logging in...' past the touch ID verification. 10 minutes and counting. Restarting doesn't help. 


My second day with EE and I already have stupid issues. Way to go EE 🙂


P.S. Kind of glad I haven't committed to a contract yet 


by Grand Master
Grand Master

Re: Application stuck at 'Logging in' screen.

Hi @-Alexander-


If you are trying to log in on Android (you haven't said) then go into settings - applications/apps and find the EE app. Then clear the cache/date. 


If that doesn't work it would be helpful to say what device you are using. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by -Alexander-

Re: Application stuck at 'Logging in' screen.

Hi there,


I am using my old trusty iPhone 6. And I have downloaded the app yesterday, so I guess it should be a fairly recent version.

EE Community Support Team

Re: Application stuck at 'Logging in' screen.

Hi @-Alexander-,


Thanks for visiting the EE Community.


Please can you try deleting and reinstalling the app?


Let us know if that helps.



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.