by Jayrose Established Contributor
Established Contributor

App not showing international allowance

My app is not showing the minutes remaining on my international allowance for about a month now. I have an add on which normally shows minutes left just like data left etc.

Now it just states international allowance. I am worried that I will go over and be charged.....

I always monitor it so I don't overspend on my international calls.

Can someone help?

5 REPLIES 5
by
EE Community Support Team

Re: App not showing international allowance

Good afternoon @Jayrose

 

Thank you for coming here again 🙂

 

Was this allowance showing previously?

 

Have you got the latest version of the My EE app?

 

Thanks

 

Richard

 

🙂

 

 

 

by Jayrose Established Contributor
Established Contributor

Re: App not showing international allowance

I update automatically. Yes of coarse I was getting it otherwise I would
not have logged a question/ complaint.
Thanks
by
EE Community Support Team

Re: App not showing international allowance

I'm trying to help you @Jayrose so I just wanted to make sure I ask the right questions.

 

Have you tried using the desktop website or just from the phone app?

 

Thanks

 

Richard

by EGHE
Visitor

Re: App not showing international allowance

Just from the phone.

by
EE Community Support Team

Re: App not showing international allowance

Hi @EGHE

 

Thanks for coming to community 🙂

 

Is their something we can help you with?

 

Richard

 

🙂

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