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by RayGlenwright Investigator
Investigator

Anyone else having issues resetting their ee account password?

Hi guys!

 

Has anyone had issues resetting the password for online account since the recent issues with everyone having to reset their password? I managed to sign in once maybe 6 weeks ago but not since 😕

 

Thanks anyone for their advice!

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Anyone else having issues resetting their ee account password?

We're always happy to see you @RayGlenwright Smiley Happy

 

Have you checked your spam/junk email folder?

 

Thanks

 

James

9 REPLIES 9
by Grand Master
Grand Master

Re: Anyone else having issues resetting their ee account password?

What recent issues with everyone having to reset their password? I haven't needed to.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Anyone else having issues resetting their ee account password?

Hi @RayGlenwright,

 

Welcome back to the EE Community.

 

What's happening when you try to reset your password?

 

Thanks

 

James

by RayGlenwright Investigator
Investigator

Re: Anyone else having issues resetting their ee account password?

Hey James,

Thanks! It's a good thing I guess that my visits are super irregular
usually there's no issues 🙂

So I click reset password and it says an email has been sent, I don't get
it so click on "not received this?" and send another but that still doesn't
come through 😞

Thanks!
by
EE Community Support Team
Solution

Re: Anyone else having issues resetting their ee account password?

We're always happy to see you @RayGlenwright Smiley Happy

 

Have you checked your spam/junk email folder?

 

Thanks

 

James

by RayGlenwright Investigator
Investigator

Re: Anyone else having issues resetting their ee account password?

Wow egg on my face!

I had this issue a few weeks ago, checked my spam etc even another email
account in case it went there but nothing.

Just checked now and I have one from yesterday when I tried to do it in my
spam.

Thanks a bunch James! 😄
by
EE Community Support Team

Re: Anyone else having issues resetting their ee account password?

No problem @RayGlenwright

 

Spam filters can sometimes be a little over cautious!

 

Have a great weekend. Smiley Happy

 

James

by RayGlenwright Investigator
Investigator

Re: Anyone else having issues resetting their ee account password?

So there was some communication a while back that everyone needed to reset
their password I think and since then I've not been able to get on but it
works now 🙂

Think it was sometime in February
by Grand Master
Grand Master

Re: Anyone else having issues resetting their ee account password?

Never had it. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Anyone else having issues resetting their ee account password?

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