by Bcp67
Visitor

Anyone else cant login to app or online? Been goin on for weeks 😠

Cant login to app or online

5 REPLIES 5
by Grand Master
Grand Master

Re: Anyone else cant login to app or online? Been goin on for weeks 😠

@Bcp67  Try calling customer services and as them to reset your account.  

by Stuf
Explorer

Re: Anyone else cant login to app or online? Been goin on for weeks 😠

Same issue here. No access to my account either through app or web browser. 

by
EE Community Support Team

Re: Anyone else cant login to app or online? Been goin on for weeks 😠

Hi @Stuf

 

Welcome to the community.

 

Do you get an error message when you try and log in?

 

Are you with us on a pay monthly or pay as you go account?

 

Leanne πŸ™‚

by Stuf
Explorer

Re: Anyone else cant login to app or online? Been goin on for weeks 😠

I’m on pay monthly. Only an issue since I renewed a few weeks ago.

Sent from my iPhone
by
EE Community Support Team

Re: Anyone else cant login to app or online? Been goin on for weeks 😠

Hi @Stuf

 

Thanks for coming back to me.

 

If you get in touch with us on 150, our technical support team will be able to get this looked into for you.

 

Or you can use our online chat, this option can be found at the bottom of this page.

 

Thanks, Leanne.

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