by Jabof33
Visitor

Any idea when EE will get their log-in page working? 24 hrs & no result yet!

 
7 REPLIES 7
by Grand Master
Grand Master

Re: Any idea when EE will get their log-in page working? 24 hrs & no result

@Jabof33 : It's working here, even overnight when it's often under maintenance. I should give EE a ring to sort yours out.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Any idea when EE will get their log-in page working? 24 hrs & no result

Morning @Jabof33

 

Thanks for coming to the community.

 

What happens when you try and log in to your My EE?

 

Also, are you logging into your My EE account online or the My EE app?

 

Leanne 🙂

by john02_04
Explorer

Re: Any idea when EE will get their log-in page working? 24 hrs & no result

I'm having the same issue, I can login via the App but the website doesn't let me it just loops back to the login page all the time.

by Grand Master
Grand Master

Re: Any idea when EE will get their log-in page working? 24 hrs & no result

@john02_04   Try clearing your browser history 

by
EE Community Support Team

Re: Any idea when EE will get their log-in page working? 24 hrs & no result yet!

Hi @john02_04,

 

Welcome to the EE Community.

 

Did @Chris_B's tip help?

 

If not, can you also try clearing your cookies and cache?

 

Thanks

 

James

by john02_04
Explorer

Re: Any idea when EE will get their log-in page working? 24 hrs & no result

Thanks for getting back to me

 

unfortunately neither of these suggestions worked, I do get the below every now and then.

 

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

by
EE Community Support Team

Re: Any idea when EE will get their log-in page working? 24 hrs & no result yet!

I recommend speaking to our Mobile Care team, @john02_04.

 

They'll be able to reset your online account and get you logged in.

 

Let us know what happens.

 

Chris

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.