by Bl4nk Investigator
Investigator

Account Log in/ Register issues.

Good Morning,

 

I'm unable to log in to my EE account. I've entered the correct email and password but it just cycles back around to the log in screen, no errors or incorrect information. Please can someone advise what to do?

 

TIA

6 REPLIES 6
by Grand Master
Grand Master

Re: Account Log in/ Register issues.

@Bl4nk  Call customer services and request that they reset your online account. 

by
EE Community Support Team

Re: Account Log in/ Register issues.

Hi @Bl4nk

 

Thanks for coming to the community.

 

How long have you been unable to log into your My EE?

 

Are you able to use the My EE app?

 

Leanne 🙂

by Bl4nk Investigator
Investigator

Re: Account Log in/ Register issues.

It's only happened Today,

 

I've just called 150, reset my account and password but no difference. I've not got he app but will try now. 

by
EE Community Support Team

Re: Account Log in/ Register issues.

Hi @Bl4nk

 

Thanks for coming back to us.

 

Can you also try clearing cookies and cache and try in a new web browser?

 

Let me know how you get on.

 

Leanne.

by Bl4nk Investigator
Investigator

Re: Account Log in/ Register issues.

The app allowed me back in. Thanks all. 

by
EE Community Support Team

Re: Account Log in/ Register issues.

No problem at all @Bl4nk

 

Thanks for coming back and letting us know 🙂

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