by Terfmop
New Member

Accidentally bought add on twice

I ran out of data so went to get a reaccoring add on an it told me to close the app an try again twice so I did. An now I've ended up with 2 of them an I wouldn't be able to pay my bill on time unless I can get that removed if not I'll have to have my bill moved to the 17th of ever month when my benefits come in

2 REPLIES 2
by Grand Master
Grand Master

Re: Accidentally bought add on twice

Phone CS & see if they can cancel 1 of them as it was a mistake compounded by the app playing up.

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by
EE Community Support Team

Re: Accidentally bought add on twice

Hi @Terfmop,

 

Welcome to the EE Community. 

 

I'm sorry to hear you had problems purchasing an add-on.

 

As @XRaySpeX said, our Customer Care Team will be happy to get this sorted for you.

 

Thanks 🙂

 

James

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