by Terfmop
New Member

Accidentally bought add on twice

I ran out of data so went to get a reaccoring add on an it told me to close the app an try again twice so I did. An now I've ended up with 2 of them an I wouldn't be able to pay my bill on time unless I can get that removed if not I'll have to have my bill moved to the 17th of ever month when my benefits come in

by Grand Master
Grand Master

Re: Accidentally bought add on twice

Phone CS & see if they can cancel 1 of them as it was a mistake compounded by the app playing up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: Accidentally bought add on twice

Hi @Terfmop,


Welcome to the EE Community. 


I'm sorry to hear you had problems purchasing an add-on.


As @XRaySpeX said, our Customer Care Team will be happy to get this sorted for you.


Thanks 🙂



Let's get started

Join the EE Community to ask, answer, learn and share.