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5gb mobile data boost

I have a EE SIM Plan 250MB £10 24M and EE broadband. I was told in the EE shop that my mobile data would be boosted from 250mb to 5gb within 30 days of my new EE broadband going live, but it hasn't.

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Re: 5gb mobile data boost

Thanks very much for your reply, my data boost has now been applied after I found an online chat button at the bottom of 'How do I manage add ons'. I did not want to call 150 as it was not urgent yet.

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EE Community Support Team

Re: 5gb mobile data boost

Good Afternoon and welcome to the EE Community @Terencenic

 

I am sorry to hear your data boost has not been applied. 

 

Please get in touch with our mobile care team who can take a look into your account and get this applied. 

 

Katie 🙂

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Re: 5gb mobile data boost

Thanks for the reply but what is currently the best way to get in touch with the mobile care team as it's not urgent?

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EE Community Support Team

Re: 5gb mobile data boost

Hi @Terencenic,

 

You can contact Customer Care by calling 150 from your phone.

 

Thanks

 

James

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Solution

Re: 5gb mobile data boost

Thanks very much for your reply, my data boost has now been applied after I found an online chat button at the bottom of 'How do I manage add ons'. I did not want to call 150 as it was not urgent yet.

View solution in original post

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EE Community Support Team

Re: 5gb mobile data boost

That's great @Terencenic

 

Thanks for the update.

 

James

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