EE app and website

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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 388 Views
  • 1 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 15668 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 159645 Views
  • 0 replies
  • 8 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 12693 Views
  • 11 replies
  • 2 Helpful

Points

Iv had a message about swapping points for an amazon 299 reduction voucher can anyone tell me what this means and if a legit thing 

Suz25 by Visitor
  • 6490 Views
  • 4 replies
  • 9 Helpful

EE app not working ever

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anythi...

tygrysa by Explorer
  • 213 Views
  • 3 replies
  • 0 Helpful

Access to website bills and profile

I am trying to access my bills online but keep getting " something went wrong". When will the website be working properly? I can access the shop page etc no problem but it does not let me access my profile settings or my home page thus not allowing m...

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jazzscot by Investigator
  • 570 Views
  • 13 replies
  • 0 Helpful

Unable to view parts of the EE site

Hi, When i try to browse the gaming section of the EE site while logged in i get the following messageApplication error: a client-side exception has occurred (see the browser console for more information).Tries on several browsers and devices. Any id...

Resolved! Why does the EE website never work?

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Thccj by Explorer
  • 1525 Views
  • 26 replies
  • 39 Helpful

Resolved! Live chat

The message us option is not working on my EE app it just stays on loading. Is this for everyone? If not any idea how I can fix 

Charlxo by Investigator
  • 103 Views
  • 3 replies
  • 0 Helpful