Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Cancellations

Hi I have two SIM cards on my account and I want to cancel one

Confused by ee actions

We really need contracts with sim onily im in charge of my husbands and mine it took some time lots of issues but thought we got there but you have completely changed 1 plan without permission or prior knowledge

Resolved! Hi

My bill is well overdue I can’t afford to pay it a the moment I can receive calls can I also receive txt messages?

Resolved! Undo account closure

I have moved abroad for 5 months and gradually winding down my admin in the UK. Having just closed my account at EE couple of days ago, I realised that a few of my financial institutions are still sending OTPs to my UK numbers. Can I please get back ...

Credit change

I’ve got £48 in credit on my mobile account that is just sat there is it possible to swap the money over on to my mobile 4g device 路‍路‍

Resolved! Cancellation

Hi I would like to cancel my contract.Thanks

Resolved! Itemised bill april 2021

Hiya allI need an itemised bill for this one month, could I order it and how do o go about this? Thanks

Re: Monthly Billing Enquiry

Hi

Resolved! Looking to upgrade my phone

No on price increase letter I don’t have

Just got bill say charges going up fine but there’s a second no on there I haven’t got only got one no with EE only got 1 phone that end ***** I do not have one ***** please could you look in to this or send no so can talk some one about it this is n...