Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Calls to this number are barred

I’m going out of my mind!!! I need to ring Dublin and all I get is “calls to this number are barred” I have tried everything that has been suggested changed my phone to all the appropriate settings to make this call. logged on to my ee and the toggle...

Why my plan discussed in the ee shop differs from what I see online?

Need help with my upgraded contract, it seems like conditions and total numbers discussed and agreed in store are different from what I see in my ee plan. I hope applied discount is just hidden somewhere… I was reassured that bill will be correct, bu...

In Credit

Hi everyone,Yesterday I had some money left over from my pay so decided to make an extra payment on my bill. Where does this money go? After loads of research I am still unsure as to what 'In Credit' means on my account.Will my bill for next month be...

Resolved! End of mobile contract

How do i find out my mobile contract start and end dates?

Upgrade

My contract ended dec 2022 why can't i get an upgrade

Urgent - fraud bill from EE (1st April 2023)

I received a shocking charge transaction from EE Limited today (1st April 2023) demanding to pay £56.98 on 1st April 2023 as my first bill. I never signed any contract with EE. This issue is causing a massive amount of stress and I want EE to verify ...

Resolved! Contract ended

Hi there,My contract ended last month, however I do not wish to update my handset. I have recently received a letter, to say that my monthly charge will remain the same, however I wonder how this can be as I have now finished paying for the handset? ...

Resolved! Paid bill not registering

I’ve paid for my bill, you have my money but my service is not reinstated

Resolved! Want my upfront money back

They take my upfront payment 30£ but say that I’m eligible for this.

Can't pay my bill keeps getting refunded

I have tried to pay my bill at least 7 times each time keeps getting refunded back into my account. Receive a message saying sorry this payment didn't go through I need urgent help as my deadline for my bill is after tomorrow its a bit of a coinciden...