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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8013 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18120 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35016 Views
  • 49 replies
  • 11 Helpful

Resolved! Incorrect Bill

When I called to join EE on 26/03/23, which I had to do because the website was showing me a contract for an iphone 14 despite me having a Samsung Galaxy S23 in my basket, I quoted a friends & family discount code. The person on the phone said that h...

Movibg abroad

So I am moving to Spain. I would like to keep my contract going but obviously there are charges. I am wondering if there are any options, other then paying off the remaining contract and cancelling it. 

Leaving ee

What a shambles.My contract finished last year so I stopped direct debit.I phoned up ee after seeing they wanted to charge me for a service I didn't want.It was like talking to a misprogrammed robot.Now it shows on my record that all bills have been ...

Last bill

Hi. I cancelled my EE contract like a month ago, and the last bill should had been taken on 1st of April, but it hasn't been taken yet, and i wondering why?  Because I don't want to pay any extra, so please can you tell me why and help.me with the is...

Upgrade

I've just upgraded my sim only contract, will my next bill be for the new amount? I hope I haven't just made myself a second bill and now I'll get charged twice lol 

Want to cancel family setup

Please help. I want to cancel a family line for my iwatch but don’t want to lose my main phone number. I simply can’t afford the iwatch fee anymore. 

Nataliad by • Visitor
  • 238 Views
  • 1 replies
  • 0 Helpful

Upgrade

I upgraded my phone to sim only last Wednesday and on my app its still saying my old contract why is that I thought my new contract has started ? 

PAC

I need my PAC number and EE isn’t heloingi am vulnerable and this is not good for me

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