Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

bill charged twice

Hello, I made the payment a month ago and it was charged twice on my Card, I contacted the Card bank and they said I would have to settle it with you, what should I do? how to contact you?

Resolved! Overdue bill

Hi I know my bill was due at the end of the month but I’ve had my child in hospital and a large bill that I had to pay I will pay double at the end of the month is there any chance my phone won’t be cut off as I need it at the minute till I pay doubl...

Extra charges

Hi , I would like to know what’s “Essential unl” charge of £80 is for . It’s been taking £80 off my account for past year . And I’ve just noticed it thank you

Re: Download phone bill for previous months

How do download pdf

Flex pay

I have upgraded my phone and I am getting it tomorrow. It's on flex pay. Firstly what does this mean compared to a normal direct debit? I know that my payments are coming out in two separate charges (one for the phone, and one for the sim card) b...

PayPal

Why is PayPal not available when I try to pay for my upgrade?

Resolved! BT Family SIM

I had a Family SIM Plan with BT who then transferred me to EE. Do i now get a Family SIM Plan with EE or is each number on a standalone plan

Understanding my contract for my Apple Watch

Hello I’ve got an iPhone 13 Pro with unlimited data which I pay £87 for and I have an Apple Watch Series 7 45mm with unlimited data and I pay £87 as well. I don’t understand isn’t it supposed to be less? I would like for this to be looked into. I hav...

Resolved! I want to close the payment to a card that I do not use.

Refund

Hello. So recently we have had a refund from Microsoft for u authorised third party extra charges. The refund has been processed by Microsoft and sent to ee via the original payment method which would be the number used. How do I see this refund? As ...