Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Haven’t receive my contact

Good morning,I haven’t receive my contract by email yet. I need to receive it ASAP please.*********Mod edit: [please don't personal information on the community].

2 Numbers after 'upgrading'

hi all, i had a sim only contract with 4 months left on it. i had the option to upgrade so went ahead and did what i thought was a normal upgrade.. ive just logged into myEE and found that i have a new number along with my current one. have i acciden...

Resolved! April price rise

Just wondering what percentage EE bill increase by this year?

Resolved! I cancelled my dd by misrake. How do i reinstate it

Bills

Itemised bills

I finish my contract Why I pay 44 poun

Hello I finish my contract Why I pay 44 poun

Resolved! Itemised billing

Hi- I need a one off itemised bill for a previous month for a claim- is there any way I can obtain one even if I have to pay? many thanks

Resolved! Removing my device from a family plan

My current IPhone is on a family EE plan. I cannot contact the account holder to have my device removed. If possible I would like to remove my phone from the family plan and join a different family plan. How do I do this?

Resolved! Contract Expiry

My contract expires on 17 June 2023 and I do not want to continue with it. I want to give a month's notice so please advise me what I should do. Thank you

Resolved! My upgrade

Hi, the app says my upgrade is available but my contract ends at the end of June, if I upgrade now will I have to pay for both contracts until my current one is paid off?It's my first time upgrading, thanks for any answers in advance.