Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7638 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17615 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33933 Views
  • 46 replies
  • 9 Helpful

Network suspension

Hello, both of my mobiles numbers have been suspended following a payment needed. However, I have checked my bank account and you took a payment of over £60 at the start of April. Please can someone get me account up and running again.I cannot call, ...

contract length

I have a 24m business' contract that I'm 3 months into. it says in there started December 2022 and ends December 2023. how is it only for 1 year when its meant to be for 2. can anyone please elaborate ? 

Phone number

Dear sir I had my phone plan all up & working I was paying monthly by credit card I had to get a new card so my payment stopped.  Is their anyway I can get them up & running again. Thanks paul wiltshire   [Mod note: Please don't add private phone nu...