Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7525 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17414 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33499 Views
  • 46 replies
  • 9 Helpful

Bill

I cease my subscription prior leaving the UK and now I am still getting charged - how to I get my money back and again cease my subscription which I did once already

Contract escape. Please help.

Been with ee since 2016 never missed or been late with a payment. Moved home and no coverage. Been on to the engineers, customer service, reset the phone. Nothing works. Creature of habit I dont want to leave ee. Kids and grandkids are also ee. Plus ...

Paid bill

Paid CRS collection agency. On Thursday in full. It is now Monday & still suspended. Is this normal? Or was it a scam?please can anyone advise?

Jo8culli by Explorer
  • 52 Views
  • 3 replies
  • 1 Helpful

Where the **bleep** is my confirmation email

I'm already passed offat this Signed for a sim contract and it's been 24h, and I got **bleep** all for a confirmation email l. The bloke who wrote the contract misspelt my first name and I wanna change but can't until I have the email. What do I do??...

Arassat by Investigator
  • 45 Views
  • 5 replies
  • 0 Helpful

Bill reduction

I have been phoned more than 15 times by a mobile number offering to reduce my monthly payment.  It appears to be an Indian call centre,  it is very complicated with multiple calls, code numbers etc and I'm worried it's a scam so terminated the call ...

Am I being scammed?

My SIM contract ended so I switched to another EE SIM only contract, but I haven't been able connect to EE network since then but I'm being charged. I checked the the EE app and it told me that I'm still paying of my phone despite the fact the that I...

Kurt159 by Visitor
  • 32 Views
  • 1 replies
  • 0 Helpful

Spend cap

Hi I have 0 cap on but made international call by mistake which had gone through for 17 minutes and I didn’t realise that I make this call through EE until I received text from EE. Hi from EE. As you have a Spend Cap, we've now barred some chargeable...

nasir955 by Investigator
  • 35 Views
  • 3 replies
  • 0 Helpful

Bill price not as promised

So I was contacted by EE, trying too upgrade my pay as you go package. After a little over ten minutes of the woman trying to convince me its a good Idea, she offered me a new deal, she said because I've been with EE for a while, I can get a better p...