Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Urgent - fraud bill from EE (1st April 2023)

I received a shocking charge transaction from EE Limited today (1st April 2023) demanding to pay £56.98 on 1st April 2023 as my first bill. I never signed any contract with EE. This issue is causing a massive amount of stress and I want EE to verify ...

Resolved! Contract ended

Hi there,My contract ended last month, however I do not wish to update my handset. I have recently received a letter, to say that my monthly charge will remain the same, however I wonder how this can be as I have now finished paying for the handset? ...

Resolved! Paid bill not registering

I’ve paid for my bill, you have my money but my service is not reinstated

Resolved! Want my upfront money back

They take my upfront payment 30£ but say that I’m eligible for this.

Can't pay my bill keeps getting refunded

I have tried to pay my bill at least 7 times each time keeps getting refunded back into my account. Receive a message saying sorry this payment didn't go through I need urgent help as my deadline for my bill is after tomorrow its a bit of a coinciden...

Resolved! Terminating

I would like to terminate one if my broadband contracts only how do I do it

Resolved! Payments

My broadband bill is coming out on 15th April but I want it to come out on 21st of every month same time as my phone and Xbox bill the money want be there on 15th

Resolved! Can't afford my bill this month

Can I pay 2 months, next month

No multi line discount

Hi, just trying to upgrade my daughters sim, it’s a multi line discount sim.However, if I checkout on the 5gb £10 deal it shows no discount at the checkout yet it expects me to complete the purchase.it says in the app discounts will show at the check...

Resolved! Bill payment query for 2 lines after breakup

Hi.I separated from my partner a while ago and am after some advice for what needs to happen with her mobile account .currently both lines are visible to me as the main account holder in the app and I get billed for both .How do we go about getting h...