Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7645 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33943 Views
  • 46 replies
  • 9 Helpful

EE Perks

I have tried several times now to reset my EE perks password. I have also spoken to several operators who have been unable to help me.Why is it that there is so much drama for something so easy and simple but made so, so difficult????This is shocking...

Triad13 by Visitor
  • 243 Views
  • 1 replies
  • 0 Helpful

Upgrading tablet at end of contract to data sim only?

Hi, I am within my last 45 days of my contract for my Data Plan with an iPad and cannot see how to upgrade to a data Sim only plan, or will my contract just change to a data sim only plan on my end date and reduce in price? Thanks in advanceSteve

stevedb by Explorer
  • 1179 Views
  • 8 replies
  • 7 Helpful

Resolved! When is the early upgrade fee paid.

Hello all, my iPad has given up the ghost just 5 months from the end of my contract. I can upgrade early for a fee, but when would this be taken out of my account?Its been a while since I did something like this, but I seem to remember they take it w...

Your letter dated March 23

I have just received your letter advising me of an increase of £2.46. We already pay £17 per month for plan that is beyond our requirements. If you check our usage you will see that the plan we have costs too much for our needs therefore an increase ...

Almamoso by Visitor
  • 245 Views
  • 1 replies
  • 1 Helpful

Confused by ee actions

We really need contracts with sim onily im in charge of my husbands and mine it took some time lots of issues  but thought we got there but you have completely changed 1 plan without permission or prior knowledge 

Agnesnit by Explorer
  • 244 Views
  • 4 replies
  • 2 Helpful