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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 7944 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18045 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 34815 Views
  • 46 replies
  • 9 Helpful

Resolved! Itemised billing

Hi- I need a one off itemised bill for a previous month for a claim- is there any way I can obtain one even if I have to pay? many thanks

Kt861 by • Visitor
  • 854 Views
  • 2 replies
  • 0 Helpful

Resolved! Removing my device from a family plan

My current IPhone is on a family EE plan. I cannot contact the account holder to have my device removed. If possible I would like to remove my phone from the family plan and join a different family plan. How do I do this? 

Renata30 by • Visitor
  • 1248 Views
  • 2 replies
  • 2 Helpful

Resolved! Contract Expiry

My contract expires on 17 June 2023 and I do not want to continue with it.     I want to give a month's notice so please advise me what I should do.   Thank you

Resolved! My upgrade

Hi, the app says my upgrade is available but my contract ends at the end of June, if I upgrade now will I have to pay for both contracts until my current one is paid off?It's my first time upgrading, thanks for any answers in advance.

MarkC25 by • Visitor
  • 250 Views
  • 1 replies
  • 2 Helpful

Bill

Why has my Bill increased and with no e mails  or warnings , and I'm actually bankrupt so unless we can solve this I'll go elsewhere 

Coal65 by • Contributor
  • 339 Views
  • 6 replies
  • 1 Helpful

Plan

Hi my plan was £12 per month. I notice it has doubled now- why is that?

Bill

Wish I could get out my contact without being ripped off further, scum greedy ee, bill up with inflation, robbing . What a mistake staying loyal has been

Cerdo1 by • Investigator
  • 262 Views
  • 2 replies
  • 0 Helpful
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