Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17623 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33953 Views
  • 46 replies
  • 9 Helpful

Resolved! Combining two accounts

I'm an existing EE mobile account holder and my wife has just joined EE from O2. She has registered a separate account although both are paid from the same bank account. Is it possible to combine the two accounts into one so we can take advantage of ...

ashleyhw by Explorer
  • 1121 Views
  • 2 replies
  • 1 Helpful

Resolved! Early upgrade

I’m eligible for an early upgrade but only if I swap my current handset… is there anyway of doing this and keeping the phone I currently have as a spare? 

Djb91 by Explorer
  • 351 Views
  • 3 replies
  • 3 Helpful

Billing not clear

I have just viewed my bill and it shows an extra charge of £6.48 for a call I made to Spain on 5/4/23. The bill shows it as 1 call lasting 2hours +. In fact the call lasted just over 3 minutes. Why is this. 

MAC553 by Visitor
  • 244 Views
  • 1 replies
  • 2 Helpful

Leaving E/E

My contract end date is the 28th April 2023 and I no longer need a contract/phone as I now have a work phone. There is no way to cancel the contract on the app and i have been trying to cancel this since the beginning of april. Even though I have had...

increase in cost

I current have a contract with EE the cost of which includes cost of sim and phone - after 2 years I will own the phone if I end the contract.    Why then does the recent increase not only affect the sim but also the cost of the phone.EE that the mon...

cityboy by Visitor
  • 238 Views
  • 1 replies
  • 2 Helpful

olmobile numbers

I have lost two mobile numbers which linked to banks hmrc etc second authentication websites.  I am not allowed to retrieve them back.  Can this be rectify?  I don't need other mobile numbers except the one ending 6427.  The whole saga is stupid.  My...

CamillaP by Visitor
  • 229 Views
  • 1 replies
  • 0 Helpful

Return Phone

Hi!I upgraded my phone & contract with EE 4days ago to an Iphone14 Pro but I’m having multiple problems with the device since doing the data transfer. I’ve taken it to Apple twice but they can’t help?? It’s some kind of ICloud glitch I think.i unders...