Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Bill Increase

Why has my phone bill increased from £63 to £91.52 over the space of two months? There are no additional charges on the £91.52 and I received an email saying my bill was increasing by 14% however, an increase of 14% on £63 is definitely not £91.52. B...

Resolved! Can i get phone numbers recorded from who ive spoke to

Cancellation

Hi I’d like to check when I cancel my myfi

Disgusting customer service

Been waiting since the 19th April for ee to refund me £160 they stole from my bank account apparently it was a computer glitch got told be so many ee advisors that fund will be in my bank Friday nothing then get told it will be in by Tuesday 2nd may ...

Bill

When me and my wife took out our contracts together (same phone, same plan, same price) £53 a month, we also had multi phone discount on top of that. Looking on my EE it says my phone is £71 a month and my wife’s is £53, yet youve took £132.53 a mont...

There's been a glitch I'm being overcharged

I have been overcharged by a lot. I am requesting a refund. This is a breach of contract. You cannot scam.

Resolved! Want to pay my bill

I want to pay my bill but unable to pay

Resolved! Direct debit

Hello ive paid by upto date bill and i need to reinstate my direct debit

Upgrade

I want to upgrade my phone but can see uch better deals on other dealers will you match them?

Resolved! leaving EE mobile

Hi, I am the main name on a contract, my contract came to an end last year, my daughter is an additional handset contract ending July. I want to leave EE to go PAYG with different provider using my husbands phone, how do I leave and will it affect m...