Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Upgrade

I’ve received a notification that I’ve an upgrade available, is this free of charge?

Increased bill

Hi. I was just wondering why my bill has increased from £78.69 to £90.01Thanks

Resolved! Talk to advisior

Why my bill more this month

Change billing date

Hi.is it possible to change my billing date?thanks

Can you explain why you have take 103 pound out my bank a couple of days ago

Resolved! Bill still charged even though cancelled?

Hi, please can someone tell me why I've been charged a full month upfront when I cancelled my contract on the 27th April 2023. And switched to my new contract on the 3rd May 2023?

CPI 2023

Could someone please send me a link to where it says the cpi increase on the office for national statistics

EE billing on Google play

Hiya I have been trying to purchase something on the play store via EE billing and it just keeps saying I have reached my limit and to contact 150. I payed my bill over a week ago (clearing all previous charges I'd racked up using EE billing on Googl...

Dont trust

I would never ever go to EE ever again. Biggest rip off! Thy always have hidden **bleep** in their contract. All their customer service advisors are useless. Everytime you ring them about the same issue, rhey state that they log all calls and record ...

Leaving EE and received call back

I requested my pac code last friday as there are some deals out there that are better for me, as I hung up from EE I received a call from EE asking why I was leaving and making me several new offers, I said I needed to have a think and they said they...