Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Land Rover data SIM

My data SIM contract in my Land Rover has now come to an end and I'm looking at how to just add a data-only SIM to my account and share my data plan between my handset and the car. Is there a data-only SIM plan, where I can just get the SIM card its...

Payment not processed but £ taken?

Hi, I paid my bill via Apple Pay, the screen on EE said payment not processed. However the money has been taken from my bank?will this be refunded to me? I am not happy to pay my bill twice and wait for it to be returned.

Pay bill by card

Resolved! Cancel contract

My phone has been stolen and I need to cancel my sim contract.

Resolved! Re: Changing to Sim only

Im on contract at moment bit it ran out a few month ago so ive been asked if i would like an upgrade or sim only? Dont want to lose all my stuff if i change?

Resolved! Changing to Sim only

Can I keep my number if I change from contract to SIM only?

Resolved! Increase spend cap

Resolved! My contract has ended

How do I cancel my contract but stay with EE and keep my phone and number?what are the benefits of NOT upgrading apart from a smaller monthly bill?

Resolved! Leaving

My contract runs out in 38 days. I called 150 to inform EE of my intention to end contract at the end of this period. The phone operator I spoke to informed me I should call on the last day of my contract and ask for same day cancellation. However th...

Resolved! Charge to Bill transaction limit

I’m aware that there’s a £40 limit per transaction and a £240 monthly limit. Is this per line on the account? Or is it per account? Basically can each line spend up to £240 or is that the monthly limit for all lines combined?