Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Bill

I can't to pay bill because some things wrong says.

Bills

Hi, I am unable to view my bills

Essentials 5GB £50 actually cost £57+VAT why?

I have a mobile and signed up to a Essentials 5GB £50, but i seem to be billed £57.20 + VAT.Why is it called Essentials 5GB £50 if it costs more????

Resolved! Early upgrade

Hi. EE Apps been telling me for awhile noe thst I'm eligible for an early upgrade. I upgraded today (with the help of live chat). Once I approved my new contract the person helping me then mentioned that my new contract won't be activated until my cu...

Resolved! Trade in offer applied

I've just purchased an upgrade. There was absolutely nothing at all during the selling process stating that I needed to trade a phone in. When I saw the confirmation message on the website with my order number I noticed it stated I had to send my pho...

Re: Live chat with EE

Yes plz I been suspended yet agreed to pay on 27th May I'm in antibes france and need my network

Resolved! Confusing advice given to me about switching by Customer Support

Hi, My EE contract ends on the 18th June and I am looking to move to ID mobile.I don't want to be charged by EE after the 18th June. I called up Customer Support and asked them to give notice on my contract as described here https://ee.co.uk/help/he...

Resolved! Upgrade button not working

Going round in circles, then it tells me I cannot be logged in grrrmph...Thinking of changing to a payg as there is no roaming charges - or alternatively check upgrade options. Or so I thoughtPhoned 150 earlier which was a debacle. She shouted into t...

Resolved! Upgrade?

I’m told I can now upgrade but to be honest I really need to downgrade as I just cannot afford £194.00 every month!!!!

Resolved! Re bill

Need to sort a bill that you say I still have