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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8022 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18127 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35032 Views
  • 49 replies
  • 11 Helpful

Resolved! My recent bill

Dear Sir/madam  I contacted EE customer service back in mid-April to give 1 month notice to end my contract. I was told that my final bill would be the end of April amounting at £65. However, you have also taken an additional £65 on the 23rd of May a...

Ftahriri by • Visitor
  • 316 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

So I’m upgrading my phone in a few days still with EE, how do I transfer this number over to my new phone. I am not coming from a different provider.  

Resolved! Charges

Why has my monthly bill gone up with no letter/email or communication of any kind informing me before hand?

Resolved! Contract ending

How do I find out when my contract is ending? I want to start a sim only contract once it’s done

Re: what to do if i fail a credit check

I’ve just been refused too …. Credit score 977 I’ve been through the Equifax credit check document 40+ pages and there is nothing bad on it….. I’ve emailed them the score and offered them the document but it’s still a no!   It makes me feel to be hon...

Ruthin15 by • Visitor
  • 975 Views
  • 3 replies
  • 3 Helpful

Resolved! SIM only deal

Moving from a Phone and SIM deal to SIM only.Do I get a new SIM and New Number? Or do I keep the original SIM and Number?Hoping it's the latter.............

DJToonZ by • Contributor
  • 481 Views
  • 3 replies
  • 4 Helpful

Not receiving previous phone

Hi as part of new contract I’ve sent my previous phone. I’ve received a mg today that this will now be cancelled as EE have not received my phone. I have the post office receipt and confirmation it was received by EE last week. Why am I receiving the...

Shivkav by • Visitor
  • 263 Views
  • 1 replies
  • 1 Helpful
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