Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

I want to pay my mobile bill

Phone bill

I need to pay for my phone bill

Resolved! Credit from final bill

Hi I left EE mobile + broadband and says I am in credit of -£33.39 and -£4.51 respectively but doesn’t say how or when they will refund me. Do you know please? Thanks

My mobile bill

I have paid my mobile phone bill via card as I always do on the 24th. It’s still not showing as being paid on my EE account and on my bank account it’s showing as taken from my available balance after pending but it’s still pending. Why is this happe...

Current running contract

Hi I have a question about my bill this month

Resolved! Bill

The bill for this month is way to much for me. Is there any chance I can pay in smaller amounts?

How much is my bill and can i pay

Mobile bill and stupid ring back

Hi I've been trying to ring you for over 1 hour. Every time I tap speak to someone I get text back that tells me someone will ring me within 15 mins. Then error message and takes me back to start. I have now repeated this 4 times. All I want is to sp...

Resolved! VAT receipt for Personal Accounts

Why do EE not show the VAT breakdown on their personal accounts? I charge some of my bills to my business and need a VAT receipt to do that. Why is EE exempt from showing their VAT details on their bills.... I wish I could do the same?

Resolved! How do I send money to a friend or family to their Ee account?

Hi everyone I need to know how to send money to a friends’ Ee account so they can use their phone? I need to know asap. Thank you