Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! To call 011 how much is costing me

About bill

Why did you over charge me?

Resolved! Disappointed

The site has been down for days now and it's the only convenient way I can pay my bill which is now overdue which I don't like. Made a special trip in my lunch break today into store, only to be told, couldn't help as 20 mins minimum wait. Waste of e...

Breakdown of cost

Good morning EE, can you breakdown the costs on my account for each number on this account please.

Resolved! End my contract

Hi there what would the charge be to end my contract now

Returning phone that we are being billed for.

I have been sent a bill for a phone that I am returning. This was put on hold as we were on holiday. We now want the bag to be sent so that we can return the phone….go to the EE shop and buy a new one. The one we are returning is faulty.

Resolved! Changing my sim only plan

Im currently on a 25gig data plan for 2 year contract. If I want to get a plan lower than what I got now before the end of my contract, how much do I need to pay for it?

Resolved! New sim only deal

Hi all, I hope you can help me a little here.I am looking at an upgrade for a sim only deal and it’s showing the monthly cost to be roughly £16 and it was £32. However, there is the yellow bar above the deal saying 3 months at half price. It is for 2...

Phone bill

Good afternoon please can you tell me why you have charged me £10 extra on my contact for the past two months, putting my bill to 87 a month which is disgusting, the amount of problems had with ee in my area and no connect and your putting the price...

Leaving

Goodbye EE.As a customers of 14 years, at no point has the company tried to ensure I remain with EE or offered me a better deal, even after calling twice to see what deal I could get it is significantly cheaper to go elsewhere. This along with the ri...