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All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7642 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17618 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33940 Views
  • 46 replies
  • 9 Helpful

Tryinf to trade in

Hello. I want to upgrade but it says I already have an offer applied to my account when I don't! I wanted to trade in my old phone and get £18 a month off 

Paying for sim knew nothing about?!

I’ve just realised now my bills way more than should be and logged in to find out I’m paying for another sim I don’t even use or know anything about? How long has this been going on??? 

joed1967 by Visitor
  • 244 Views
  • 1 replies
  • 0 Helpful

Cant afford to pay

I have already used the promise to pay scheme in in the past 6 months so i cannot use it again. I have less than a penny to my name and cant afford my bill due on the 26th. What is going to happen?

Inquire refund

Hi,  I just want to know my refund is it back to my bank account yet ?I already check my account.(I was order 2 sim card online on 29-April-2023, order cancel on 2-May-2023 . Because I already but it in EE retail store, your employee help me cancel t...

Laiting by Explorer
  • 278 Views
  • 4 replies
  • 0 Helpful