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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 7915 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18019 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 34747 Views
  • 46 replies
  • 9 Helpful

Re: Increase in monthly charge

How many of you are going to stay with EE when there contract ends   as they is so many excellent deals out there .including  no increase  on your contract ..so EE .. we pay for 5 g and we only get 4g .

Peterking by • Contributor
  • 333 Views
  • 4 replies
  • 0 Helpful

Increase in charges

My monthly bill went up from £55 to £67  this is absolutely disgusting.  Once my contract has finished I won't be renewing , not only that I wouldn't mind if ee provided a great service . When it cones to my phone signal its a joke . You would think ...

Bill payed

My bill is payed for me and my daughter we are together in the same account , I have internet , why she don’t have if all bill is payed !?!   

Reduce early upgrade fee?

I've got a year left on my contract (phones glitchy and just not enjoying it) and an upgrade fee of £320. It says the fee may be reduced depending which new contract I select, but when I look all the new plans say my fee will still be £320.Is there a...

katied94 by • Visitor
  • 414 Views
  • 2 replies
  • 2 Helpful

Resolved! new customer

Hi.I'm contacting you to see what SIM only deals you have, i have a iPhone 12 Pro Max and currently on Virgin Mobile.I'm only a light user but would like unlimited calls and text and around 10gb of data if not a little more.I have a virgin  Mobile si...

jace07 by • Investigator
  • 310 Views
  • 3 replies
  • 2 Helpful

Changing to a sim only

Hi.Can somebody please explain as to why I cannot buy out of my contract and take out a sim only deal and retain my existing number?I have been told that I will have to wait until my contract is within the last 45 days before I have this option unles...

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