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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8041 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18154 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35092 Views
  • 49 replies
  • 11 Helpful

Bill

Hi I am trying to pay my bill which is due today but am unable to due to the app not working is there any other way I can pay as I don't want charges for late payment. Thank you 

Resolved! Roaming

Can anyone tell me why I have been billed extra for roaming?I paid £15 for the month and was away for 2 weeks, cancelled the option as soon as I got back through the app. Have just got my bill and have been charged an extra £7.20.

Andy325 by • Explorer
  • 352 Views
  • 3 replies
  • 2 Helpful

Cancellation contract

Hi. I signed a contract in store last Friday.(5 days ago) and since that day I experienced lots of problem. Out of network,internet in phone is really slow,I can't open the website.....befor I was on pay as you go end everything was fine.Can I cancel...

elvis101 by • Visitor
  • 262 Views
  • 1 replies
  • 0 Helpful

account suspended

good morning I have an account with EE sim plane unlimited data and calls paying monthly 35 and I have been told after one month if i didnt pay it will transfer to pay as you go and now my account suspended. 

Coming back to ee

I'm thinking about coming back to EE, but as my phone is now a virgin number and diff email etc, i can't find any way of contacting EE, obvs they have phone number but I need to do it on line. Can anyone help a nana out lol 

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