Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Roaming

HiLast month I stopped my data roaming add on as I was away in April. It was only £15 a month. But now when I put the add on back on it’s charging me £2.29 a day could someone please help me as way this has happened

Resolved! Phone bill

Hi I’m messaging in regards to my phone bill . I do not have the funding until the 14th of July to pay the remaining fee if this can be added on to my next bill I’d appreciate it . xxxxxxxxxxxx [Mod edit: Please do not share personal details as your...

Resolved! EE MESSAGES

I have been receiving a message from EE for the last 6 months sometimes 2 or 3 messages per day saying network problems in my area I've called EE but the messages just keep coming constantly I'm fed up with it now

Resolved! End of contract

Nearly at end of contract and would like to change to Sim only

Resolved! Will I get refunded pro-rata for a month when leaving EE?

My 2-year contract ended about 200 days ago and now I'm going to switch to O2. If my next month at EE is billed but I leave (for example) within two weeks of that month, will the remaining two weeks be refunded?

I can't update my payment method

I put in my details for me new card as the old one is soon to expire. It then takes me to a page asking me to confirm...I hit the confirm button and I'm immediately taken back to the previous page and I have to put in details again. It's a constant l...

Discount for 2nd sim card

Do I get a discount if I buy a second sim card on the EE network? How do I go about it. Ta muchly

Resolved! How many months

Remaining how many months I’m paying the payment

Phone statements

hello I've logged into my account and want see state the breakdown of calls texts but locate the tab can you help please

Tariff

I intended changing vendors & requested my PAC number within 30 mins I was contacted by one of your representatives who offered me a new tariff. Of £6 PCM. This has not happened so yet again I have a bill for an overinflated tariff.If this cannot be ...