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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 7951 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18056 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 34828 Views
  • 46 replies
  • 9 Helpful

Roaming charges

HiWhy have I been charged an extra £2.29 a day for roaming when I had purchased the roaming pass?

ali-1968 by • Explorer
  • 250 Views
  • 1 replies
  • 3 Helpful

Resolved! Latest Bill

Who/ how/ where can I speak to someone at EE about an extra charge on my latest bill?!

Contract upgrade has not worked

Hi community, I have 4 contracts 2 on business and 2 for my 2 daughters on personal. I upgraded them all a few weeks ago, but one of them (personal) and the one with the highest charge, has not upgraded. It actually ran out 15 minutes ago on the 26th...

Change ownership

This contract is used by komalpreet [Mod edit: Please do not share personal details such as your full name, as your posts are visible to the public. Thanks!]  

Additional Line

Hello,I recently upgraded my iPhone. I want to add a phone on for my partner as an additional line- however it says I am unable to do this.. am I best to just ring up 150 or go into the shop to get it resolved?Thanks 

Multiple Times taken payment

Hi dear EE team I want to complaint about the payment, I had to pay  185.83 pound. I tried 2 times by a call to 150, but it said it failed, And I also did payment by EE application, then it was successful. But when I intered to my bank account , it w...

Downgrade

Hi I want to downgrade my phone to a simple sim deal with an older phone, I just wondered what the options were.

Resolved! Cancel phone contract

Hi, if I cancel my mobile phone with ee what happens to the 2nd line contract on another device, this isn't due to end for another 6 months 

Km9 by • Visitor
  • 372 Views
  • 1 replies
  • 1 Helpful

Charged

Hi this will now be the 4th time I am contacting you ! I have changed to a sim only deal but have been charged this month at the same price as my old contract 

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