by
Visitor

Unable to link EE account to Apple Music

I have been using apple music for the past few months, also had my 3 months trial period. The support team said I can still have the 6 months free period, since it is exclusive to EE. 

 

Anyways, I texted music to 150, and got the link https://itunes.apple.com/carrier, it took me to my Apple Music app to verify, but nothing has come up afterwards, eg no further instructions to connect my EE acount to my apple music, please help guys! 

 

Henry 

156 REPLIES
by
EE Community Support Team

Re: Unable to link EE account to Apple Music

Hi @henpy,

 

Welcome to the EE Community.

 

When did you start your EE contract?

 

Thanks

 

James

by
Explorer

Re: Unable to link EE account to Apple Music

Hi. I've had a similar experience. I'm using an iPhone and already had a paid individual subscription to Apple Music for 1 month - due to end September 18th.  I signed up to EE about 3 weeks ago.Sent message MUSIC to 150. It asked me to reply with YES if I wanted 6 months of Apple Music. So I replied. Got message back saying it was done. Click on the link. It verifys and then takes me to Apple Music. 

 

Checking the the subscription details in my applie id account and the expiry date is still September 18. So I'm not sure if I'm subscribed for the free 6 months or not. 

 

Glenn

by
EE Community Support Team

Re: Unable to link EE account to Apple Music

Hello there @glenncartmill.

 

Have you cancelled your existing subscription directly with iTunes?

 

If not you would still be charged for this.

 

Thanks Smiley Happy

by
Explorer

Re: Unable to link EE account to Apple Music

Hi,

 

I haven't cancelled my existing subscription with Apple Music. Since my current subscription ends on the 18th September and isn't set to renew automatically I assume that that's when the EE free Apple Music will continue. If I had waited until my current subscription ended then I would have been to apply for the EE offer.

 

Ive just checked out my "Bolt On" options on the My EE app and it tells me that the Apple Music option has been applied and expires in March 2nd. So it all looks like it will be ok. 

 

Thanks

 

Glenn

by
PZA
Visitor

Re: Unable to link EE account to Apple Music

Got the same problem. Was running iOS 10 Beta, got told by Apple/EE that I have to downgrade. Downgraded and it still does the same lool

by
EE Community Support Team

Re: Unable to link EE account to Apple Music

[ Edited ]

 Hi All,    

 

If you are still having issues with redeeming the offer, please give our customer service a quick call as they will need to make sure the promo codes are activated on your account.  

 

Many thanks,   Lee

by
Valued Contributor

Re: Unable to link EE account to Apple Music

I'm also having this issue.

 

What is the fix?

by
EE Community Support Team

Re: Unable to link EE account to Apple Music

Hi @RDowson welcome back to the Communtiy

 

Have you spoken to our customer service team to check if your account is all set up correctly?

 

Many thanks,

 

Lee

by
Valued Contributor

Re: Unable to link EE account to Apple Music

Yes, all is active on my account. They said to wait until my Apple Music subscription expires and try to activate it then. 

 

Sounds ds like they were just trying to fob me off tbh. 

by
EE Community Support Team

Re: Unable to link EE account to Apple Music

Hi @RDowson

 

Please leave this with me and I will look further into this.

 

Many thanks,

 

Lee

by
Valued Contributor

Re: Unable to link EE account to Apple Music

Thanks. Will you get back to me on here?

by
EE Community Support Team

Re: Unable to link EE account to Apple Music

Good Morning @RDowson

 

Yes it will be on Community! 

 

A quick question, have you accessed your subscription and stopped the auto-renewal?

 

Thanks. Smiley Happy

 

 

by
Valued Contributor

Re: Unable to link EE account to Apple Music

Yes, I've done that. 

by
EE Community Support Team

Re: Unable to link EE account to Apple Music

Do you know when your subscription is due to expire?

 

Thanks. Smiley Happy

by
Valued Contributor

Re: Unable to link EE account to Apple Music

30th September 

by
EE Community Support Team

Re: Unable to link EE account to Apple Music

You'll need to wait until then complete activation of the offer.

 

Thanks - Karen. Smiley Happy 

by
Valued Contributor

Re: Unable to link EE account to Apple Music

Will I still get 6 months Apple Music for free though? It's active on my EE account now but not on the phone 

by
EE Community Support Team

Re: Unable to link EE account to Apple Music

Yes as long as you've started the activation process, which it sounds like you have.

 

Thanks - Karen. Smiley Happy

by
Valued Contributor

Re: Unable to link EE account to Apple Music

So if I activate the deal on my phone on 1st October, I'll get 6 months from that date?

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