by
Explorer

How to get Apple Music

Hi all, 

 

Yesterday I started a new contract with EE, the guy who I sorted my contract out with mentioned that Apple Music was free for 6 months with this contract. Today, I have gone on to Apple Music and clicked on the little bit saying 'join with EE'. When I click on it, it says I need to have a pay monthly contract with EE.. which I do! 

 

How do I activate my 6 months free Apple Music?! 

 

Thanks guys! 

1 SOLUTION

Accepted Solutions
by
Brilliant Contributor
Solution
Accepted by topic author Relliotf
‎22-11-2016 09:52 AM

Re: How to get Apple Music

Hello @Relliotf to start your free 6month Apple Music offer text MUSIC to 150. More information on the offer can be found using this link. Smiley Happy:

http://ee.co.uk/help/add-ons-benefits-and-plans/apple-music
14 REPLIES
by
Brilliant Contributor
Solution
Accepted by topic author Relliotf
‎22-11-2016 09:52 AM

Re: How to get Apple Music

Hello @Relliotf to start your free 6month Apple Music offer text MUSIC to 150. More information on the offer can be found using this link. Smiley Happy:

http://ee.co.uk/help/add-ons-benefits-and-plans/apple-music
by
Explorer

Re: How to get Apple Music

It's worked 😁 So simple! 

 

Thank you!!

by
Brilliant Contributor

Re: How to get Apple Music

You're welcome @Relliotf come back anytime if there is anything else you would like to know. Smiley Happy
by
Explorer

Re: How to get Apple Music

Hi, my Apple Music isn't working just keeps saying I don't have a music membership with EE. i have already lost a month of my free membership because of this. ...I have send the word 'music' to 150 and it's just not working. 

by
EE Community Support Team

Re: How to get Apple Music

Hi and welcome to the Community @MrBuxton

 

So I can try and help get this issue resolved, please can you send me a private message with the following.

 

Name:

Actual mobile number:

Temporary mobile number:

 

Many thanks,

 

Lee

 

 

by
Explorer

Re: How to get Apple Music

[ Edited ]

Adam 

xxxxxxxxxxxxxxxxx

Sent from my iPhone

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

by
EE Community Support Team

Re: How to get Apple Music

Hi Adam,

 

I will pass these details over for you to the relevant team.

 

Many thanks,

 

Lee

by
Investigator

Re: How to get Apple Music

Hi

I have registered for Apple Music and linked by EE and Apple accounts, and now have an option to choose a plan. Can I opt for a family account, or am I restricted to just the individual one?

 

Many thanks

by
EE Community Support Team

Re: How to get Apple Music

Hello there @mattrichards.

 

Thanks for coming to the community.

 

The Apple Music is an individual subscription.

 

Hope you enjoy the Apple music Smiley Happy

 

 

 

 

 

by
Investigator

Re: How to get Apple Music

Thanks

by
Investigator

Re: How to get Apple Music

OK - a bit confused. My accounts are linked, but having selected the individual subscription I was immediately charged £9.99. I'm assuming that isn't mean't to happen?

by
EE Community Support Team

Re: How to get Apple Music

Hi @mattrichards.

 

No this should not charge you.

 

Do you already have an Apple subscription?

 

Do you all use the same Apple ID?

 

Thanks Smiley Happy

 

 

by
Investigator

Re: How to get Apple Music

I do, but I turned off the auto subscribe as mentioned in one of the community discussions. This lapsed today, and so when I went to Apple Music today opened up with the EE account link screen, then the service type screen (individual, family etc), which then led to getting charged!

Many thanks

Matt

Sent from my iPhone
by
EE Community Support Team

Re: How to get Apple Music

Thanks @mattrichards,

 

To help you I have sent you a private message on here.

 

This has a link to our online chat team.

 

They can look into this further for you.

 

Thanks Smiley Happy

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