Highlighted
by
Investigator

Apple music won't verify

I texted 150 and got a link to verify Apple Music but every time I follow the link it doesn't verify. I have even clicked on a button saying 'Joined through EE' but still nothing has happened. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution
Accepted by Karen_C (EE Community Support Team)
Wednesday

Re: Apple music won't verify

Hi @avknight_

 

I would recommend giving customer services a quick call to see if the apple music offer has been placed onto your account correctly.

 

Many thanks,

 

Lee

5 REPLIES
by
EE Community Support Team

Re: Apple music won't verify

Hi and welcome to the Community @avknight

 

So I can try and assist, please may I know if your correct number is displayed within the device?

 

iPhone - Settings>Phone>My Number

Android - settings>about phone>status>SIM status

 

Many thanks,

 

Lee

by
Investigator

Re: Apple music won't verify

Yes, it is

by
EE Community Support Team

Re: Apple music won't verify

Hi @avknight_

 

Thank you for your reply, are you sending the text within 30days of signing up to a contract/upgrade.

 

Do you have Apple music already as a chargeable service?

 

 

Many thanks,

 

 

Lee

by
Investigator

Re: Apple music won't verify

Yes I am very new to EE but I have never signed up for apple music before

by
EE Community Support Team
Solution
Accepted by Karen_C (EE Community Support Team)
Wednesday

Re: Apple music won't verify

Hi @avknight_

 

I would recommend giving customer services a quick call to see if the apple music offer has been placed onto your account correctly.

 

Many thanks,

 

Lee

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