Standalone 5g on Samsung Galaxy S25

[Johnof]

Hi

I've just put my full works sim (it's a new sim, plan started a month ago) in my new Galaxy s25 and tried to activate 5g standalone. However there is no option to select this in settings, the only options are 5g Preferred or 4g Preferred. Coverage checker says I'm in a 5g standalone area.

I messaged with an advisor at EE who reset some network settings and asked me to restart the phone but that didn't work. He asked me to call 150 and the advisors there would help, but they said I had to call Samsung, that can't be right surely? It has to be a network settings issue doesn't it? A quick search of the Samsung forums shows Samsung saying it's a network/ carrier issue.

Can anyone help or suggest a way forward? 

Thanks

[bristolian]

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@Johnof wrote:

I messaged with an advisor at EE who reset some network settings and asked me to restart the phone but that didn't work. He asked me to call 150 and the advisors there would help, but they said I had to call Samsung, that can't be right surely? It has to be a network settings issue doesn't it?

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There's 2 parts to this.

5GSA & VoNR are inextricably linked, and do require a SIM issued since approx 2021, which is indeed an account-setting

Was your device sourced via EE-direct, or via the SIM-free route? And if the SIM-free route, is it running EE (EVR) firmware or generic (BTU/EUX) firmware. The latter would be a good basis for referring you to Samsung.

[Northerner]

Hi @Johnof 

There is no option as it is automatically activated under 5G, however when connected to EE  mobile network (turn WiFi off) 

Settings - about phone - status information - SIM card status it will say NR SA under mobile voice and mobile data if the service is available.

Thanks