Help Needed.

Tavga · ‎12-11-2025

Hi

I need help please

[Mod edit: Title added.]

Lesley_W · ‎12-11-2025

Hi @Tavga

Thanks for coming to our community.

Are you following the steps here on our help page Linking Your EE Products?

If so, and you are still having trouble, I'd recommend speaking to our customer care team who can get this sorted for you.

Lesley

View solution in original post

XRaySpeX · ‎12-11-2025

@Tavga : You don't say with what. How are we to know?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Tavga · ‎12-11-2025

Yes. I can't link my product your service doesn't work

Lesley_W · ‎12-11-2025

Hi @Tavga

Thanks for coming to our community.

Are you following the steps here on our help page Linking Your EE Products?

If so, and you are still having trouble, I'd recommend speaking to our customer care team who can get this sorted for you.

Lesley

Tavga · ‎13-11-2025

Hi

I tried many time to link my device on app It doesn't work . Can you please double check for me and sort it out for me please. Without this I can't see anything i want can't see on my app

Tavga · ‎13-11-2025

I tried many time to link my device on app It doesn't work . Can you please double check for me and sort it out for me please. Without this I can't see anything i want can't see on my app

Lesley_W · ‎13-11-2025

We aren't able to do that for you here on the public forum @Tavga

But if you give our team a call they will be happy to help you with this.

Lesley