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Coverage in Beverley

Leanne_T
EE Community Support Team

Update: 07 March 2023

Over the past week the contractors have completed the work required at the site to activate 2G and 4G. The mast is now on-air, restoring full service to Beverley.

We will continue to monitor performance in the area.


Update: 17 February 2023

Over the past few weeks, our engineers have been working on the mast and 3G transmission is now on-air. We have found further work is required at the site to activate 2G and 4G on the mast, and are working with our contractors to complete the work needed as quickly as possible. Once the installation is completed, we can confirm an approximate on-air date for 2G and 4G .

We will keep you updated on this post.


Update: 25 January 2023

The equipment needed for the new mast is expected to be delivered in the next few days and our engineers have arranged to access the area Friday to complete the installation. Barring any unforeseen delays, we expect the mast to be on air by the beginning of February.

We will keep you updated on this post.


Update: 19 January 2023

Our engineers are waiting for additional equipment required to complete the transmission for the new mast. Once we have the equipment needed, we will work with the site provider to access the area and complete integrating the mast onto the network and confirm an approximate on-air date.

We will keep you updated on this post.


Update: 05 January 2023

Our engineers attended the site at the end of December to integrate the mast onto the network. However, due to circumstances out of our control, the transmission could not be completed. Barring any unforeseen delays, we expect the work to be completed by the middle of January and the mast to be on-air within the next two weeks.

We will keep you updated on this post.


Update: 15 December 2022

Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Barring any unforeseen delays, we expect the integration to be completed and the mast to be on-air by the end of December.

We will keep you updated on this post.


Update: 07 November 2022

Over the past few weeks, our engineers have been working with the site provider to arrange a date to access the area and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect the build to be completed by the end of November. Once the equipment has been built, we can start integrating the mast onto the network. We expect the mast to be on-air by the end of December.

We will keep you updated on this post.


Update: 30 September 2022

Our engineers have been working with the site provider to arrange a date to get access and start building the equipment. Barring any unforeseen delays the build will start by the middle of October. Once the equipment has been built, we can start integrating the mast onto the network, we expect the mast to be on-air by the end of December.

We will keep you updated on this post.


Update: 06 September 2022

Over the past few days, we have had planning permission approved following the appeal and we expect to have a date for our engineers to start building the equipment needed for the new mast by the end of the month. Once we have a date for the build to start, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.


Update: 27 August 2022

Over the past few months, our engineers have submitted the planning appeal and legal proceedings are in progress. Barring any unforeseen delays, we expect to have a decision to the appeal by the middle of September. Pending a positive outcome, we can start building the equipment needed for new mast.

We will keep you updated on this post.


Update: 22 June 2022

 

Our engineers have submitted the appeal and are currently waiting for a date for the legal proceedings to acquire the land from the site provider. Pending a positive outcome to the appeal, we can start building the equipment needed for the new mast.

 

We will keep you updated on this post.


Update: 13 April 2022

 

Over the past few weeks our request to legally acquire the land has been denied. Our engineers are currently progressing with further legal proceedings to appeal the decision and acquire the land. We are currently awaiting a hearing date for the legal proceedings to take place.

 

Pending a positive outcome, our engineers can start building the equipment needed and confirm an approximate installation date.

 

We will keep you updated on this post.


Update: 07 March 2022

 

Our engineers are currently awaiting the outcome from the legal hearing and a expect decision within the next few weeks. Pending a positive outcome, our engineers will start building the equipment needed for the new mast by the middle of April. Once the build has been completed the mast will be integrated onto the network.

 

Once we have an on-air date, we will update this post.


Update: 14 January 2022

 

Our engineers are currently waiting for the outcome from the legal hearing to acquire the land from the council, and we expect a decision over the next few months. Pending a positive outcome, we will start building the equipment needed for the new mast.

 

Once we have an approximate on-air date, we will update this post.


Update: 01 December 2021

 

One of the masts in Beverley has had an operational fault for the past few weeks. Our engineers have resolved the fault on the existing mast a few days ago and service has improved in Beverley.

 

For the new mast in the area, we are currently waiting for the outcome from the council from the legal hearing. Once we have completed this step and pending a positive decision, we can start building the new mast in Beverley.

 

We will keep you updated on this post.


Update: 04 October 2021

 

Our engineers have been working with the council over the past few months to complete the legal contracts, and we have now started legal proceedings to legally acquire the land. We expect the hearing to take place by the end of November, and if this is successful can start to build the equipment needed for the new mast.

 

We will keep you updated on this post.  


Update: 17 August 2021

 

Over the past few months, we have been working with the local council for the final mast to be installed, we have experienced a slight delay with the approval of the legal contracts and negotiations are ongoing.

 

Once all legal contracts have been agreed, our engineers can start to build the equipment needed and integrate the mast onto the network.

 

As soon as we have a date for the final mast being on air in Beverley, we will update this post.


Update: 06 May 2021

 

Our engineers have been working on installing the second new mast in the area. The equipment has been integrated onto the network, and the mast has 2G and 4G service on air, with 3G expected to be on air by the end of next week.

 

We now have two replacement masts providing service in Beverley. We are in negotiations with the site provider for the final mast to be installed, and once all legal contracts have been agreed, our engineers can start building the equipment needed. Barring any unforeseen delays, we expect the mast to be on air by the end of August.

 

We will keep you updated on this post.  


We’re aware of a signal issue affecting some of our customers in Beverley.

 

Our site in the area was located on the roof of a building which has been redeveloped. Our engineers carried out surveys on the new roof and found it isn’t suitable for the weight of the equipment. Unfortunately, this means that our equipment had to be removed.

 

We began looking for a replacement site as soon as we were made aware of the redevelopment in case of any unforeseen complications. We located an area for the replacement mast, and this has been on air before the equipment was removed. Because of the location of the replacement site, this is not providing full coverage to the area. To improve coverage, we are progressing with two new locations for additional masts to be installed.

 

Our engineers have built the equipment needed for one additional mast, and we will start to integrate this onto the network. We expect the mast to be on air by the end of May 2021, barring any unforeseen delays.

 

We have found a suitable area for the second mast and are currently in negotiations with the site provider for planning permission. Once all negotiations are complete, we can start to build the equipment and integrate this onto the network. Barring any unforeseen delays, we expect the second additional mast to be on air by the beginning of August.

 

We will keep you updated on this post.

 

We are sorry for any inconvenience caused. In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection. 

 

For details on how to set up this service, please see our WiFi calling help pages.

107 REPLIES 107
EC128
Investigator
Investigator

Ok so the first new mast will be up by the end of May and the second one in August!! EE suggest WiFi calling is useful when you’re around WiFi but what about when you’re not?? At the moment making calls if you’re on the move and outside of WiFi is a nightmare as is accessing the internet via mobile data - both of those are things many people do a lot for work or otherwise!! How do EE intend to compensate their customers in the Beverley  area for this? EE should be refunding or not levying charges until this problem is fixed. A mobile phone isn’t mobile if you can’t use it outside away from WiFi!! 

Leanne_T
EE Community Support Team

Hi @EC128

 

Thanks for posting. 

 

If you would like to discuss your account, please get in touch with our Mobile Care team

 

Thanks.

 

Leanne.

This problem has been going on far too long which is not satisfactory for EE customers. EE need to think of compensating all those customers affected by this, before they move to another provider. 

I have actually contacted EE already and they are refunding me one month of charges on the basis that the mast situation would be rectified quickly!!  I did not take quickly to mean the end of May and then August.  EE shouldn't be charging anyone affected by these issues until the masts are fully up and running and EE can provide the service they promise they can provide.  It also shouldn't take lots of complaints for EE to treat their customers fairly!!

If we have to put up with the abysmal coverage for months will you allow us to cancel our contracts without penalty and join another network as many of us use our mobiles for business purposes 

Leanne_T
EE Community Support Team

Hi @Alycal

 

Thanks for coming to the community. 

 

If you would like to discuss your options, please get in touch with our Mobile Care team.

 

Thanks.

 

Leanne.

I asked that question and they said I could cancel my contracts. I have 6 of them!

rupertwa
Visitor

Hi, can EE not put up a temporary mast like the ones used at mass gathering events, i.e festivals etc - as there not being used currently - until the permanent masts are in place?

 

As the council are also now involved, there has been a post on the Beverley Facebook group page by a local councillor who is trying to help then maybe he could help with any planning permission issues or suggest a site - EG the back of a public council car park in central Beverley.

 

Also if there is a need for connectivity to a potential temporary mast site then the local telecoms company (KCOM) would likely be happy to help

 

The lack of coverage in central Beverley is bordering on dangerous and is defiantly loosing money for self employed who use their phones for business and a 2 month wait is just too long.

 

 

Firefly1085
Visitor

As an EE customer this is very frustrating when I constantly have to re connect calls due to signal drop out especially as both Sims are EE, however as the Signal tester for ESN for Fire this needs addressing ASAP as this does not give me a positive view of our soon to cross over comms systems?!