5G mobile data not connecting

[GrP17_2025]

During the last 48hrs my 5G mobile data has been absolutely useless. Nothing works.. this is whats happening;

1) I'm not getting emails or whatsapp messages come through

2) Websites and apps aren't loading.

I have a high data allowance which never gets used up each month, so its not that issue.. the bill is up to date and my next comes out soon so thats not an issue either. Its definitely their network, because my other sim with o2 works fine- and that is normally the rubbish network.

[GrP17_2025]

I have same issue with the 5G not working for some reason, I noticed that during the last 48hrs its been an issue.. yet my Wifi works fine, my other sim (Tesco/o2) works fine so defo not a handset issues, but only the EE 5G data wont load any web pages, or apps, and currently dont get my emails/whatsapp messages... not unless I'm using wifi or my other sim. Can't seem to get anyone available to talk about it, so I reported it online and also checked if local issues which there apparently isnt.

Bill is paid up to date though, so I'm in two minds to not pay the next bill until they sort it out tbh.

[GrP17_2025]

Hi, is it the 5G mobile data you haven't had for 5 days? As im currently having an issue with my 5G mobile data not working for lats 48hrs.

EE have no clue or are useless as their 'checker' states there's no network issues and I haven't managed to be able to actually talk with anyone about it, just keep being directed to 'community chats' instead. Bill is up to date. My other sim and WiFi work fine so they defo cant use the phone settings excuse either which is their typical 'goto' in the community chat forums for everything with all networks to avoid doing anything.

I hope yours gets sorted because so far it doesn't look like mine is getting sorted, and I wont be paying the next bill until it does get sorted.. technically under the Consumer Rights Act 2015 (regarding digital content) if they aren't providing the services you're paying for, then they have breached the contract.

[Northerner]

Hi @GrP17_2025 

Tried restarting your device.

You can check for local network issues here: https://ee.co.uk/help/service-status

Thanks 

[bristolian]

I'm not entirely sure the use of another MNO SIM proves your device as AOK, there could still be an issue with the active data profile/config on whichever slot is being occupied by your EE SIM.

Does it make any difference whether you're on a voice call or not, as to whether mobile data does/doesn't work? Same question for 4G/5G selection if your phone has the choice and/or whether you're on a border between coverage layers.

[Rach_H · Accepted solution]

Hi @GrP17_2025,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your connection, and I can understand how frustrating this must be.

If you use our Network Checker you can see if we're aware of any issues in your area, or report a problem so our team can investigate further.

You can also give our team a call, on your alternative SIM, or using our WiFi Calling service, and they will be happy to look into what is causing this.

Rach